@import url("tool-case.css?v=tools-2");
html{scroll-padding-top:0}

/* Article-led CRM case. Layout follows the portfolio; green and gold identify this system. */
.crm-article{--bg:#f4f7f6;--ink:#223e35;--muted:#6d8279;--blue:#087d62;--line:#dfe9e3;--case-accent:#087d62;--case-soft:#e4f2eb;--crm-gold:#ad8736;color:var(--ink)}
.crm-article main{padding-top:23px}.crm-article .page-shell{gap:28px}.crm-article .chapter-nav a.active{background:#e4f2eb;color:#087d62}.crm-article .chapter-nav a.active span,.crm-article .chapter-nav a.active i{color:#388971}.crm-article .identity-icon{background:#e5f3ec;border-color:#cbe5d7;color:#087d62}.crm-article .sidebar-footer i{background:#67a58a}.crm-article .sidebar-note p{color:#7e9488}.crm-article .button.primary{background:#087d62;border-color:#087d62}.crm-article .button.primary:hover{background:#065c49}.crm-article .button.secondary{color:#537965;background:#f5faf6;border-color:#d8e8de}.crm-kicker{color:#7b9789;font-size:10px;letter-spacing:1.2px;font-weight:500}
.crm-hero{display:grid;grid-template-columns:.95fr 1.05fr;gap:20px 30px;border:1px solid var(--line);border-radius:12px;background:linear-gradient(110deg,#fff 40%,#f0f8f3);padding:28px 28px 0;overflow:hidden}.crm-hero-copy h1{font-size:34px;line-height:1.28;letter-spacing:-1px;margin:10px 0 12px;font-weight:680}.crm-hero-copy h1 em{font-style:normal;color:#087d62}.crm-hero-copy h1>span{display:inline-block;font-size:10px;letter-spacing:0;font-weight:500;padding:3px 8px;border:1px solid #e7d6a4;color:#9a792e;background:#fbf8ee;border-radius:4px;vertical-align:middle;margin-left:12px}.crm-tagline{font-size:18px;font-weight:550;color:#3e6652}.crm-hero-description{font-size:12px;color:#7d9286;line-height:1.95;margin-top:9px}.crm-actions{display:flex;gap:9px;flex-wrap:wrap;margin-top:19px}.crm-actions .button{font-size:11px;padding:9px 13px}.crm-hero-art{align-self:center;min-width:0}.crm-hero-art .image-button{border:1px solid #a6d6bd;border-radius:9px;box-shadow:0 8px 24px #146d4b12;background:#dff1e9}.crm-hero-art img{width:100%;height:auto;object-fit:contain}.crm-hero-art .zoom-label{opacity:1;background:#f9fffcf5;color:#2c755a;border-color:#b6d5c5;font-size:8px}.crm-hero-art figcaption{font-size:9px;letter-spacing:1px;text-align:center;color:#94a797;margin-top:10px}.crm-quick-paths{grid-column:1/-1;display:grid;grid-template-columns:1fr 1fr;border-top:1px solid #dce9e0;padding:14px 0;gap:20px}.crm-quick-paths>div{display:flex;gap:14px;align-items:center;flex-wrap:wrap;font-size:10px}.crm-quick-paths>div+div{padding-left:19px;border-left:1px solid #dce9e0}.crm-quick-paths span{color:#9aab9f;font-size:9px}.crm-quick-paths a{color:#527b65}.crm-quick-paths a:hover{color:#087d62;text-decoration:underline;text-underline-offset:4px}
.crm-chapter{margin-top:38px;scroll-margin-top:85px}.crm-chapter-head{display:flex;gap:14px;margin-bottom:18px}.crm-chapter-head>span{display:grid;place-items:center;flex-shrink:0;align-self:start;width:37px;height:44px;font-size:16px;font-variant-numeric:tabular-nums;background:#e5f1e9;border:1px solid #dce9de;border-radius:7px;color:#79a28a}.crm-chapter-head h2{font-size:23px;line-height:1.65;font-weight:620;letter-spacing:-.5px;margin:2px 0 4px}.crm-chapter-head>div>p:last-child{font-size:12px;color:#7c9083;line-height:1.9;max-width:820px}.crm-intake-flow,.crm-mini-loop{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:14px 18px;border:1px solid #dfeae1;background:#fdfefd;border-radius:8px;font-size:11px;color:#63816e;margin-bottom:16px}.crm-intake-flow b,.crm-mini-loop b{font-weight:400;color:#a7bdac}.crm-reading-hint{font-size:10px;color:#99aa9e;margin-top:10px}.crm-gallery{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:13px;margin-top:17px}.crm-gallery.count-1{grid-template-columns:1fr}.crm-gallery.count-3{grid-template-columns:repeat(3,minmax(0,1fr))}.crm-shot{min-width:0;background:#fff;border:1px solid #e0e8e2;border-radius:8px;overflow:hidden}.crm-shot .image-button{padding:10px;background:#f4f7f6}.crm-shot img{width:100%;height:auto;aspect-ratio:1.72;object-fit:contain;background:#f4f7f6}.crm-shot.featured img{max-height:420px;aspect-ratio:2.05}.crm-gallery.count-3 .crm-shot img{aspect-ratio:1.1}.crm-shot .zoom-label{opacity:1;right:13px;bottom:12px;font-size:8px;padding:3px 7px;color:#63816d;border-color:#d6e2d8;background:#fffffff2}.crm-shot figcaption{padding:12px 14px 13px;line-height:1.8}.crm-shot figcaption b{display:block;font-size:11px;font-weight:550;color:#526f5c}.crm-shot figcaption>span{display:block;font-size:10px;color:#94a399;margin-top:3px}.crm-module{background:#fff;border:1px solid var(--line);border-radius:10px;padding:23px 24px;margin-top:16px;scroll-margin-top:85px}.crm-module-head{display:flex;gap:14px;margin-bottom:17px}.crm-module-head>span{display:grid;place-items:center;flex:0 0 31px;height:31px;background:#edf5ef;border:1px solid #e0ede3;color:#6e947e;font-size:10px;border-radius:6px;margin-top:3px}.crm-pain{font-size:11px;color:#a48c52;margin-bottom:5px}.crm-module h3{font-size:21px;line-height:1.6;font-weight:600;letter-spacing:-.3px;margin:0 0 7px}.crm-module-head>div>p:last-child,.crm-execution-intro>p:last-child{font-size:12px;color:#7d9183;line-height:1.95}.crm-two-notes{display:grid;grid-template-columns:1fr 1fr;gap:12px;margin:12px 0 17px}.crm-two-notes>div{border-left:2px solid #b7d4bd;background:#f4f8f4;padding:12px 15px;border-radius:0 5px 5px 0}.crm-two-notes b{font-size:11px;font-weight:550;color:#6a8b74}.crm-two-notes p{font-size:11px;color:#8c9e8f;line-height:1.9;margin-top:3px}.crm-recording{margin-top:20px;border-top:1px solid #e7ede8;padding-top:18px}.crm-recording>figcaption{display:flex;align-items:center;gap:12px;justify-content:space-between;margin-bottom:12px}.crm-recording h4{font-size:15px;line-height:1.65;font-weight:550;margin:5px 0;color:#52725e}.crm-recording>figcaption p{font-size:11px;color:#8c9e90}.crm-original{font-size:9px;white-space:nowrap;border:1px solid #dbe8de;color:#759781;background:#f0f7f1;border-radius:4px;padding:4px 8px}.crm-recording .media-player{border:1px solid #dfe7e1;border-radius:7px;overflow:hidden;background:#f2f5f4}.crm-recording .media-player video{width:100%;max-height:440px;aspect-ratio:16/9;object-fit:contain;background:#edf2ef}.crm-recording .media-actions{background:#f8fbf8;border-top:1px solid #dfe7e1}.crm-recording .media-actions button{color:#60886e;border-color:#d4e3d6;background:#fff}.crm-recording .media-actions span{color:#8ba08f}.crm-filename{font-size:9px;color:#a2b0a5;margin-top:7px}.crm-query-examples{display:flex;flex-wrap:wrap;gap:9px;margin:12px 0}.crm-query-examples>span{font-size:11px;color:#6b8b75;background:#f4f8f4;border:1px solid #deeadf;border-radius:6px;padding:8px 12px}.crm-priority{display:flex;align-items:center;justify-content:center;gap:12px;padding:14px;background:linear-gradient(90deg,#edf6ee,#fbf8ed);border:1px solid #e0e8d9;border-radius:7px;font-size:11px;color:#8ca08b;flex-wrap:wrap}.crm-priority b{font-weight:500;color:#6e8f74}.crm-priority strong{font-weight:550;color:#a28b4b}.crm-mini-loop{margin:17px 0 0;background:#f7faf7;border-style:dashed;font-size:10px}.crm-highlights{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:11px}.crm-highlights article{background:#fff;border:1px solid var(--line);border-radius:8px;padding:18px}.crm-highlights article>span{font-size:10px;color:#b6a16c}.crm-highlights h3{font-size:15px;font-weight:550;color:#54735f;margin:8px 0}.crm-highlights p{font-size:11px;color:#8c9f90;line-height:1.95}.crm-execution-intro .crm-kicker{display:block;margin-bottom:4px}
.crm-layers{display:grid;gap:12px}.crm-layer{border:1px solid #dce8df;border-radius:9px;overflow:hidden;background:#fff}.crm-layer>header{display:flex;align-items:center;gap:13px;padding:16px 20px;background:#edf5ee;border-bottom:1px solid #dfe9e1}.crm-layer>header>span{display:grid;place-items:center;width:32px;height:32px;font-size:12px;color:#74937a;border:1px solid #d2e0d4;border-radius:6px;background:#ffffff87}.crm-layer h3{font-size:16px;font-weight:600}.crm-layer>header p{font-size:10px;color:#91a494;margin-top:2px}.crm-layer>header>small{margin-left:auto;font-size:10px;color:#8ea38f;white-space:nowrap}.crm-layer ul{list-style:none;margin:0;padding:7px 20px 13px;display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:0 24px}.crm-layer li{border-bottom:1px solid #edf1ed;padding:13px 0;min-width:0}.crm-layer li>b{font-size:12px;color:#65836a;font-weight:550}.crm-layer li>p{font-size:10px;color:#96a799;line-height:1.85;margin-top:4px}.layer-02>header{background:#e8f3ef}.layer-03>header{background:#f1f4e9}.layer-04>header{background:#f4f2e8}.crm-workflow{background:#fff;border:1px solid var(--line);border-radius:9px;padding:21px;margin-top:18px}.crm-workflow h3{font-size:16px;font-weight:550;color:#5e7a64}.crm-workflow ol{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:16px 22px;margin:18px 0 0;padding:0;list-style:none;counter-reset:step}.crm-workflow li{padding:13px 0 0 35px;position:relative;border-top:1px solid #e7ede7;min-width:0}.crm-workflow li>span{position:absolute;left:0;top:16px;font-size:10px;color:#b29e67}.crm-workflow li>b{font-size:12px;font-weight:550;color:#67846c}.crm-workflow li>p{font-size:10px;color:#94a498;margin-top:5px}.crm-poster-link{display:flex;justify-content:space-between;align-items:center;gap:15px;margin-top:14px;padding:18px 20px;border:1px solid #dfdfcd;border-radius:7px;background:#f8f8f0}.crm-poster-link b{font-size:12px;color:#8b8e65;font-weight:550}.crm-poster-link p{font-size:10px;color:#a3a38e;margin-top:4px}.crm-poster-link button{font-size:10px;white-space:nowrap;color:#94804c;padding:9px 12px;border:1px solid #e1d7b8;border-radius:5px;background:#fffdf6}.crm-faq{display:grid;gap:9px}.crm-faq details{background:#fff;border:1px solid var(--line);border-radius:7px;overflow:hidden}.crm-faq summary{list-style:none;display:flex;align-items:baseline;gap:13px;padding:16px 18px;cursor:pointer}.crm-faq summary::-webkit-details-marker{display:none}.crm-faq summary>span{font-size:10px;color:#a4b1a5;flex:0 0 27px}.crm-faq summary h3{font-size:12px;font-weight:500;color:#698571}.crm-faq summary i{font-style:normal;margin-left:auto;font-size:12px;color:#a6b4a7}.crm-faq details[open] summary{background:#f0f7f1}.crm-faq details[open] summary i{font-size:0}.crm-faq details[open] summary i:after{content:'−';font-size:14px}.crm-faq details>p{font-size:12px;line-height:2;color:#8d9f92;padding:15px 22px 18px 58px;border-top:1px solid #e9efe9}.crm-conclusion{border-left:3px solid #bda364;padding:4px 0 4px 20px;margin:5px 0 23px}.crm-conclusion h2{font-size:28px;line-height:1.6;font-weight:550;color:#3e6c53;margin:5px 0 10px}.crm-conclusion>p:last-child{font-size:11px;color:#92a28f}.crm-source-ending{display:grid;grid-template-columns:minmax(0,1fr) 210px;gap:15px;align-items:stretch}.crm-source-ending .crm-shot{display:flex;flex-direction:column;justify-content:center}.crm-source-ending .crm-shot img{aspect-ratio:auto;height:auto;max-height:275px;object-fit:contain}.crm-source-ending .crm-shot .image-button{padding:10px}.crm-source-ending .crm-shot:last-child .zoom-label{font-size:7px;right:5px;bottom:5px;padding:2px 4px}.crm-source-ending .crm-shot:last-child figcaption{padding:10px;font-size:9px}.crm-source-ending .crm-shot:last-child figcaption b{font-size:10px}.crm-source-ending .crm-shot:last-child figcaption span{font-size:9px}.crm-material-index{display:grid;gap:9px;margin-top:18px}.crm-material-index>details{border:1px solid var(--line);border-radius:7px;background:#fff;font-size:11px;color:#7d9583;overflow:hidden}.crm-material-index summary{padding:13px 16px;cursor:pointer;display:flex;justify-content:space-between;gap:12px;list-style:none}.crm-material-index summary span{font-size:9px;color:#a2b0a4}.crm-material-index>details[open] summary{background:#f0f6f0;border-bottom:1px solid var(--line)}.crm-material-index ul{padding:10px 17px;margin:0;list-style:none}.crm-material-index li a{display:flex;justify-content:space-between;padding:8px 0;border-bottom:1px solid #eef2ee;font-size:11px;gap:12px}.crm-material-index li:last-child a{border:0}.crm-material-index li b{font-size:10px;font-weight:400;white-space:nowrap;color:#9aab9d}.crm-material-index details>div{padding:15px 17px;line-height:2;font-size:10px;color:#9baa9c}.crm-material-index details>div a{display:inline-block;color:#5e8d71;margin:8px 0}.crm-article .page-footer{color:#a0afa4}.crm-article .page-footer a{color:#799985}.crm-article :is(a,button,summary):focus-visible{outline-color:#80b799}
@media(min-width:960px) and (max-height:800px){.crm-article .case-sidebar{padding-top:18px}.crm-article .back-home{margin-bottom:18px}.crm-article .case-identity{margin-bottom:17px}.crm-article .chapter-nav a{padding-top:8px;padding-bottom:8px}.crm-article .sidebar-note{margin-top:17px;padding-top:13px}.crm-article .source-link{margin-top:12px}}
@media(max-width:1199px){.crm-hero{padding:23px 23px 0;gap:20px}.crm-hero-copy h1{font-size:30px}.crm-hero-copy h1>span{margin:8px 0 0 10px}.crm-hero-description{font-size:11px}.crm-hero-art figcaption{font-size:8px;letter-spacing:0}.crm-quick-paths{gap:12px}.crm-quick-paths>div{gap:9px;font-size:9px}.crm-quick-paths>div+div{padding-left:12px}.crm-module{padding:21px}.crm-gallery.count-3{gap:9px}.crm-shot figcaption{padding:10px}.crm-shot figcaption>span{font-size:9px}.crm-chapter-head h2{font-size:21px}.crm-highlights{grid-template-columns:repeat(2,minmax(0,1fr))}.crm-source-ending{grid-template-columns:minmax(0,1fr) 185px}}
@media(max-width:639px){.crm-article main{padding-top:15px}.crm-hero{grid-template-columns:1fr;padding:21px 18px 0;gap:17px}.crm-hero-copy h1{font-size:32px;margin:9px 0 12px}.crm-hero-copy h1 br{display:none}.crm-hero-copy h1 em{display:block}.crm-hero-copy h1>span{margin:0 0 0 10px;position:absolute;top:146px;left:168px}.crm-hero{position:relative}.crm-tagline{font-size:17px}.crm-hero-description{font-size:11px;line-height:1.95}.crm-hero-description br{display:none}.crm-actions{margin-top:15px}.crm-actions .button{font-size:10px;padding:8px 11px}.crm-hero-art .zoom-label{font-size:7px;padding:3px 6px}.crm-hero-art figcaption{font-size:8px;margin-top:7px}.crm-quick-paths{grid-template-columns:1fr;padding:12px 0;gap:11px}.crm-quick-paths>div{gap:13px;font-size:9px}.crm-quick-paths>div+div{border:0;padding:0}.crm-quick-paths span{font-size:8px;width:48px;flex-shrink:0}.crm-chapter{margin-top:28px;scroll-margin-top:72px}.crm-chapter-head{gap:11px;margin-bottom:14px}.crm-chapter-head>span{width:29px;height:37px;font-size:13px}.crm-chapter-head h2{font-size:18px;line-height:1.65;margin:2px 0 6px}.crm-kicker{font-size:9px;letter-spacing:.6px}.crm-chapter-head>div>p:last-child{font-size:11px}.crm-intake-flow{display:grid;grid-template-columns:1fr;text-align:center;gap:5px;padding:13px;font-size:10px;margin-bottom:13px}.crm-intake-flow b{transform:rotate(90deg)}.crm-gallery,.crm-gallery.count-3{grid-template-columns:1fr;gap:10px;margin-top:13px}.crm-shot .image-button{padding:7px}.crm-shot img,.crm-gallery.count-3 .crm-shot img{aspect-ratio:1.5;max-height:260px}.crm-shot.featured img{aspect-ratio:1.6;max-height:300px}.crm-shot figcaption{padding:10px 11px 12px}.crm-shot figcaption b{font-size:10px}.crm-shot figcaption>span{font-size:9px;line-height:1.9}.crm-shot .zoom-label{font-size:7px;right:9px;bottom:9px}.crm-reading-hint{font-size:9px;line-height:1.9}.crm-module{padding:17px 14px;margin-top:12px;scroll-margin-top:72px}.crm-module-head{gap:10px;margin-bottom:13px}.crm-module-head>span{flex-basis:26px;height:27px;font-size:9px}.crm-pain{font-size:10px;line-height:1.95;margin-bottom:5px}.crm-module h3{font-size:19px;line-height:1.6}.crm-module-head>div>p:last-child,.crm-execution-intro>p:last-child{font-size:11px}.crm-two-notes{grid-template-columns:1fr;gap:8px;margin-bottom:12px}.crm-two-notes>div{padding:10px 12px}.crm-two-notes b{font-size:10px}.crm-two-notes p{font-size:10px}.crm-recording{margin-top:17px;padding-top:14px}.crm-recording>figcaption{align-items:start;gap:7px}.crm-recording .crm-kicker{font-size:8px;letter-spacing:.3px}.crm-recording h4{font-size:13px;margin:4px 0}.crm-recording>figcaption p{font-size:10px;line-height:1.9}.crm-original{font-size:7px;padding:3px 5px;margin-top:2px}.crm-recording .media-player video{max-height:260px;aspect-ratio:16/10}.crm-recording .media-actions{padding:8px 7px;gap:8px;flex-wrap:wrap}.crm-recording .media-actions span{font-size:8px}.crm-recording .media-actions button{font-size:8px;padding:4px 5px}.crm-filename{font-size:8px}.crm-query-examples{gap:6px}.crm-query-examples>span{font-size:10px;padding:7px 9px}.crm-priority{gap:8px;font-size:10px;padding:12px 8px}.crm-mini-loop{display:grid;grid-template-columns:1fr 16px 1fr;padding:13px 10px;gap:10px;font-size:9px;text-align:center}.crm-mini-loop>b:nth-child(4){display:none}.crm-highlights{gap:9px}.crm-highlights article{padding:14px}.crm-highlights h3{font-size:13px;margin:7px 0}.crm-highlights p{font-size:10px;line-height:1.9}.crm-layer>header{padding:13px;gap:10px}.crm-layer>header>span{width:27px;height:29px;font-size:10px;flex-shrink:0}.crm-layer h3{font-size:14px}.crm-layer>header p{font-size:9px}.crm-layer>header>small{font-size:8px}.crm-layer ul{grid-template-columns:repeat(2,minmax(0,1fr));gap:0 15px;padding:3px 14px 11px}.crm-layer li{padding:12px 0}.crm-layer li>b{font-size:11px}.crm-layer li>p{font-size:9px}.crm-workflow{padding:17px 15px}.crm-workflow h3{font-size:14px}.crm-workflow ol{grid-template-columns:repeat(2,minmax(0,1fr));gap:14px 15px;margin-top:14px}.crm-workflow li{padding:10px 0 0 23px}.crm-workflow li>span{font-size:9px;top:13px}.crm-workflow li>b{font-size:10px}.crm-workflow li>p{font-size:9px}.crm-poster-link{padding:14px;display:block}.crm-poster-link b{font-size:11px}.crm-poster-link p{font-size:9px}.crm-poster-link button{font-size:9px;padding:7px 10px;margin-top:12px}.crm-faq summary{padding:14px 13px;gap:8px}.crm-faq summary>span{font-size:9px;flex-basis:24px}.crm-faq summary h3{font-size:11px;line-height:1.9}.crm-faq details>p{font-size:11px;padding:13px 15px;line-height:1.95}.crm-conclusion{padding-left:15px;margin-bottom:17px}.crm-conclusion h2{font-size:24px;margin:6px 0 10px}.crm-conclusion>p:last-child{font-size:10px;line-height:1.95}.crm-source-ending{grid-template-columns:1fr}.crm-source-ending .crm-shot:last-child{max-width:235px;justify-self:center}.crm-source-ending .crm-shot:last-child img{max-height:220px}.crm-material-index summary{font-size:10px;display:block;padding:12px 14px}.crm-material-index summary span{display:block;font-size:9px;margin-top:4px}.crm-material-index li a{font-size:10px}.crm-material-index details>div{font-size:10px;line-height:1.95}.crm-article .top-label{display:none}}
.crm-mobile-nav{display:none}.crm-module{position:relative}.crm-anchor{position:absolute;top:0;scroll-margin-top:85px}.crm-hero{scroll-margin-top:85px}
@media(max-width:959px){.crm-mobile-nav{display:flex;position:sticky;top:56px;z-index:8;gap:6px;padding:9px 0;margin-top:12px;overflow-x:auto;scrollbar-width:thin;background:#f4f7f6f5;backdrop-filter:blur(10px)}.crm-mobile-nav a{white-space:nowrap;padding:7px 10px;font-size:10px;background:#fff;border:1px solid #dfe9e2;color:#7b9685}.crm-mobile-nav a.active{border-color:#bcd6c4}.crm-chapter,.crm-module,.crm-anchor{scroll-margin-top:122px}}
@media(max-width:639px){.crm-hero{scroll-margin-top:72px}.crm-hero-copy h1 br{display:block}.crm-hero-copy h1 em{display:inline}.crm-hero-copy h1>span{position:static;margin:0 0 0 10px}.crm-mobile-nav a{font-size:9px;padding:7px 9px}.crm-gallery .crm-shot.wide img{aspect-ratio:auto;max-height:none}}
@media(max-width:359px){.crm-quick-paths>div{gap:8px}.crm-layer ul{grid-template-columns:1fr}.crm-workflow ol{grid-template-columns:1fr}}